Domestic shipping will be shipped via PosLaju/DHL e-commerce.
International Shipping will be shipped via DHL Express/Aramex.
Do contact us via Instagram Direct Messenger for any international order shipping price and details.
Orders will be processed and hand to our carrier from 2-3 business days. Then we will send you your shipping confirmation along with the tracking number. It takes 2-3 business days for an order to be delivered to West Malaysia and 3-7 business days to East Malaysia. Kindly note that during periods of high demand like SALES and Special Offers, as well as during holidays, delivery timeframes might differ, while orders might take longer than usual to process.
DELAY NOTICE: Please be aware of some shipping delays while we take measures to navigate Covid-19. Do contact firstname.lastname@example.org if you require any assistance.
If you are not happy with the goods you have received, you can exchange them, provided they are in it's original condition upon purchase, unworn, unaltered, unwashed, with original packaging and tags may be returned within 7 days from the delivery date (not applicable to discounted items). We only accept defective products for return/refund that caused solely by us and are not listed as "As-Is Item" upon your purchase. Please note that original shipping fees are not refundable.
Exchanges are only available for the same style in a different size or color. Melueur Studio does not cover the shipping cost for returning/exchanging an item. We recommend using a traceable service to reduce the risk of lost parcels.
We reserve the right to refuse any return/exchange that does not comply with the conditions stated above.
Please note to contact us via Instagram Direct Messenger to proceed with your return/exchange item form.